Restarting your phone is the easiest way to reconnect to our network and ensure your data, SMS, phone, and dialing services are working. Some devices allow you to remove the battery (we suggest that you turn off the device fully before doing so).
If you're experiencing network issues, it may be because your SIM is:
- Incorrectly placed in your device.
Follow these steps to ensure you are entering your sim card correctly into your device:
Step 1. Based on the device, confirm which type of SIM card is supported.
The three common types of SIM cards are Standard, Micro, and Nano.
Step 2. Verify the location of the SIM card tray and match the position of the SIM card in relation to the SIM marker as seen below:
Step 3. Ensure the SIM card is not damaged.
If the surface or gold foil of the SIM card is scratched, or the SIM is bent or broken, this can prevent the phone's ability to read the SIM card and therefore connect to the network.
Here are a few examples of errors you may observe with a faulty or damaged SIM card:
In the event of a damaged SIM card, a SIM replacement is recommended. This ensures you keep your phone number as it is transferred to a working SIM card. Visit a dealer store to get this completed.
Step 4. Confirm that the SIM card is expired or inactive.
You can confirm the SIM card status by dialing the code *124#:
You can utilize the My Digicel App on your phone or the Self Care portal on the website to view your SIM card status.
You can view your phone number and the 'Service Fee Expiry' date of your SIM card. Topping up your phone adds air time and keeps the number active.
If you still experiencing network issues, select the Live Chat option on your screen so we can assist you. (Available between 8 am to 8 pm, daily.)
Download the My Digicel app today to make checking your sim card status easier: