Why am I unable to take a Credit Advance?
- Outstanding Credit Advance balance.
- Request was not confirmed. To check how to activate a Credit Advance, click here.
- Credit Advance being requested less than 15 minutes after repayment of a previous credit advance.
If you have made all the necessary checks and you are still unable to take a Credit Advance service, Contact us to have this issue resolved.
Why am I unable to repay my Credit Advance?
If you have taken a Credit Advance and notice that the credit is not deducting after credit was received via Credit U or top was made, Contact us to have this issue resolved.
Why am I unable to see all amounts when I dial *141#?
There are restrictions on the amount of credit advance that you can apply for. Therefore, customers will only be able to see two (2) amounts.The amount you are entitled to will be displayed after dialing *141#.