In the event that you do not see the credit that should be applied to your account, please do the following checks:
- There may be a delay with the text message that announces when the credit has been received. Rather than wait for the text, check your balance with these steps.
- Ensure you have used the correct number for the Top up.
- Have you taken a credit advance recently? If so, your top up may have repaid a credit advance on your account.
You can check the phone number that is currently in your phone using a short code *129# Send (call button).
You can use the My Digicel App. Once you are signed in, you will see your phone number on the home page.