We know it’s frustrating to lose a phone. So, whether you prefer a new phone or a new SIM card to use with another device, we’ll do whatever we can to get you reconnected fast. Here are a few things you can do:
Once your device location is turned on, you can find, lock or even erase all your data. Learn how to check the location of your Smartphone here.
If your device is lost or stolen, contact us. If your device is lost, we will bar your SIM card. This will prevent anyone else from using it. If your device is stolen, we will bar both the SIM card & the device. If you find your device, we will have it unbarred for you.
Learn how you can replace your SIM card.
Change passwords for accounts used on your lost/stolen phone such as email account, online banking, social media.